Joox Music

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Frequently asked Questions

Will I be charged for using JOOX?
What differentiated services can JOOX VIP enjoy?
How do I buy JOOX VIP?
How do I check the expiry date on my JOOX VIP account?
Why I can't use my VIP service after payment?
Can I import songs from my phone to JOOX?
How do I log into JOOX?
What features can I enjoy when I log into JOOX with my WeChat ID?
What're the benefits of linking an account?
Will my playlists change if I log into JOOX using a different device?
How do I turn off network data alert?
Where can I view my data usage on JOOX?
Where can I select online streaming quality?
Where can I select download quality?
How can I upgrade my JOOX version?
How can I write feedback or a suggestion to JOOX?
How do I play songs, albums or playlists?
Can I skip songs quickly?
What top charts does JOOX offer?
What is the ranking basis of JOOX Top Charts?
How do I delete a saved song?
What is JOOX Radio?
How do I search my favorite artists, albums or songs?
Why I can't find my searched artists, albums or songs?
Can I import songs from my phone to JOOX?
Can I add my favorite songs and listen them later?
How do I delete favorite songs?
How do I create my own playlists?
How do I delete playlists?
What is offline listening?
How do I download music offline?
How do I download the whole playlist/album?
Do downloaded songs require memory?
How do I delete downloaded songs?
Will JOOX be closed when it runs in the background?
How do I share songs?
How do I buy JOOX VIP?
How do I check the expiry date on my JOOX VIP account?
Why I can't use my VIP service after payment?
What is “Meg Your Day”?
Can the Vodacom “Meg you day” also apply to other networks?
What sort of cellphone can be used in order to use the Vodacom “Meg your day”?
How do I get access to the Vodacom “Meg you day”?
How do I qualify to the Vodacom “Meg you day”?
What can I not download with the Vodacom “Meg your day”
Where can I opt - in and check balance of the vodacom “Meg Your Day”?
How do I know I got free data for the Vodacom “Meg My Day”?
When will my Sports “Meg Your Day” Service be available?
How will I know that my data is running out in my Vodacom “Meg your day”?
What do I need to use my Music Meg My Day Bundle?